Itil capacity management book

This major title meets the need for an indepth practical guide to this critical process. Using itil capacity management processes, it organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the b. A capacity management information system or cmis is a collection of it infrastructure usage, capacity and performance information gathered in a consistent manner and stored in one or more databases. The information technology infrastructure library itil defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an it operation and associated infrastructure. The businessfocused, bestpractice guide to succeeding with itil capacity management using itil capacity management processes, it organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. The module focuses on the practical application of ppo practices in order enable capacity, availability, it service continuity, information security and demand management. Capacity management is described in most key itsm frameworks. The itil library recognizes the importance of a specific system to deal with capacity information and calls that system the capacity management information system cmis. Capacity management an overview sciencedirect topics. Pdf itil practitioner guidance download full pdf book.

Itil capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a costeffective manner. Itil capacity management is responsible for ensuring that adequate capacity is available at all. The task of capacity management is to provide enough capacity to satisfy capacity and performance requirements. Using itil capacity management processes, it organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments and consistently provide the right resources to meet the needs of the business. In this book, a team of ibms leading information management experts guide you on a journey that. In this book, leading itil expert larry klosterboer systematically explains how selection from itil capacity management book. Similar books to itil capacity management ibm press. Understanding the role of business capacity planning this is the third book in ibm presss highlyrespected series on itil implementation. Itil demand management misunderstood the it skeptic. The businessfocused, bestpractice guide to succeeding with itil capacity management using itil capacity management processes, it organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the. Download itil capacity management ibm press pdf ebook. One common interpretation of capacity management is described in the itil framework. Although the name isnt very imaginative, the concept itself is quite an innovation for most organizations.

Using itil functionality administration processes, it organizations can eliminate waste and overbuying, reduce every gear and staffing costs, drive additional value from current investments, and persistently current the right belongings to fulfill the needs of the business. Preface xxiacknowledgments xxvabout the author xxviipart i concepts in managing capacity 1chapter 1 introduction to capacity management 3the itil life cycle 4 the overall library 4 the service management life cycle 4the purpose and goals of capacity management 6 the major purpose 6 other purposes 7 general goals for capacity management 7. Selecting the best capacity management tools for your environment. Feb 26, 2020 capacity management is concerned with ensuring that at all times, the costeffective capacity exists that meets or exceeds the needs of the business as established in service level agreements. This chain of processes is tracked using the configuration management database, itil refers to configuration management system, which records each process, and creates output documents for traceability quality management. Download it once and read it on your kindle device, pc, phones or tablets. It consists of three parts each presenting related purposes. The capacity management process works closely with service level management to ensure that the business requirements for capacity and performance can be met. Note cmdbcms does not have to be a single database.

The businessfocused, bestpractice guide to succeeding with itil capacity management. Itil capacity management by larry klosterboer nook book. This book nicely expands concepts published in the itil core library. Previous books, also written by larry klosterboer, include implementing itil configuration management and itil change and release management. Larry klosterboer is a certified it architect specializing in.

The first part, concepts in managing capacity, discusses the core concepts of capacity management. Skeptic, what you are calling demand management at the operational level for me is part of the itil capacity management subprocess called business capacity management. Browse the amazon editors picks for the best books of 2019, featuring our. The idea of storing disparate capacity management data in a. In itil, capacity is defined as the maximum throughput a service, system or device can handle.

Feb 22, 2011 capacity management, one of itils key disciplines, offers powerful opportunities for it organizations to control cost and improve effectiveness. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets. Dec 17, 2019 capacity planning forms part of the capacity management process within the itil foundation framework and its included in many itil foundation practice exams. In this book, leading itil expert larry klosterboer systematically explains how to manage capacity using the itil framework and techniques. Itil capacity management isbn 97807065929 pdf epub larry. Dec 17, 2019 capacity management is a key process within the itil service design stage of the itil lifecycle. Through effective capacity management, there will always be sufficient. The planning, protection and optimization ppo module is one of the certifications in the itil service capability work stream. Use features like bookmarks, note taking and highlighting while reading itil capacity management ibm press. Format of a capacity plan itil capacity management.

It is the single book of record for all usage, capacity, and performance data, complete with associated business, application, and service statistics. It sets common ground with introduction of the vocabulary, general ideas, purpose and goals of capacity management. As a result, project quality slumps when there is an unexpected inflow of projects with limited or unskilled labour to take charge. May 05, 2010 involving capacity management in the slm and change processes right when new service requirements are being identified for the business service capacity management identifies and understands the it services, their configuration, working patterns, peaks and troughs focus is on endtoend service performance as determined in the slas resource. Itil version 3 views capacity management as comprising three subprocesses. This book is based on the best practice itil framework.

Book an appointment with one of our representatives. Itil capacity management capacity management ensures proper utilization of available resources and makes future capacity requirement available in costeffective and timely manner. Itil, iso 20000 microsoft operations framework mof and the application service library asl all note the importance of capacity management. Demand management is about understanding demand and influencing it. May 23, 2016 this revision video provides an overview of the concept of capacity, capacity utilisation and some of the issues facing businesses operating at low or high u. While itil places capacity management in continual service improvement as opposed to service transition, in our experience, it is, in fact, very often associated with more advanced cmdb system deploymentsoften through integration with other analytic tools. The enterprisefocused, biggestapply info to succeeding with itil capacity management.

This book also highlights the infrastructure capacity management implementation process in a cloud environment showcasing inherent capabilities of tool sets available and the various techniques for capacity planning and. Itil capacity management aims to ensure that the capacity of it services and the it infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Checklist capacity plan the itil wiki it process maps. You noticed that performance is mentioned here capacity management is often connected with performance. Itil capacity management is the practice of rightsizing it resources to meet current and future needs. Optimize it services with a capacity management information. Using itil capacity management processes, it organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Itil capacity management ibm press kindle edition by klosterboer, larry. Larry klosterboer capacity management, one of itils key disciplines, offers powerful opportunities for it organizations to control cost and improve effectiveness. The format includes 11 separate sections covering all aspects of the unified capacity plan. This book covers every detail, including some missed in other books.

Cmdb systems can provide meaningful insights into a whole host of. Capacity management best practice handbook guide books. The capacity plan is used to manage the resources required to deliver it services. The format of a single capacity plan is defined in appendix j of the service design book. Get a full capacity management definition and see what activities are part of a successful practice. Itil capacity management ibm press larry klosterboer on. In this book, leading itil expert larry klosterboer. Capacity management, one of itils key disciplines, offers powerful opportunities for it organizations to control cost and improve effectiveness. Itil capacity management ebook by larry klosterboer.

Itil capacity management is one of those processes that most companies will choose to implement last, if choices also include anything from service operation incident management, problem management, technical management, etc. Capacity management handbook, monitor, analyze, tune, manage. Cloud capacity management addresses the basics of cloud computing, its various models, and their impact on capacity planning. Capacity management a practitioner guide van haren publishing. Capacity management is a key process in the service design stage of the itil lifecycle. The author and publisher have taken care in the preparation of this book, but make no expressed or.